1. Who We Are
CharityUp
24 Bell Place
Edinburgh, EH3 5HT
United Kingdom
Website: www.charityup.co.uk
Email: hello@charityup.co.uk
We offer custom website design and support services to UK-based charities and community interest companies (CICs).
2. What Information We Collect
When you use our contact form or otherwise get in touch, we may collect the following personal information:

• Your name

• Email address

• Phone number

• Name of your charity, CIC, or nonprofit organisation

We do not collect sensitive personal data or payment details through our website.
3. How We Use Your Information
We use the information we collect to:

• Respond to your enquiries

• Evaluate your eligibility for free or paid services

• Communicate with you about your project or interest

• Improve our services and website

We do not use your data for automated decision-making or profiling.
4. Legal Basis for Processing
We process your data based on:

• Consent – when you fill in our contact form or submit information voluntarily.

• Legitimate Interest – for following up with you regarding services you’ve expressed interest in.

5. How Long We Keep Your Data
We retain enquiry-related data for up to 3 months unless a working relationship begins, in which case data may be kept longer in accordance with business and legal needs.
6. Data Storage and Security
All data is stored securely on UK-based servers. We implement appropriate technical and organisational security measures to protect your data from loss, misuse, or unauthorised access.
7. Sharing Your Information
We do not sell, rent, or trade your data. We also do not share your information with third parties unless legally required to do so.
8. Cookies and Tracking
Our website does not currently use cookies or third-party tracking tools (e.g. Google Analytics, Facebook Pixel). Should this change, we will update this policy and request consent where applicable.

9. Your Data Protection Rights
Under UK data protection laws, you have the right to:

• Access the personal data we hold about you

• Correct any inaccurate or incomplete information

• Request deletion of your data (“right to be forgotten”)

• Object to or restrict our processing of your data

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please email us at: hello@charityup.co.uk

10. Changes to This Privacy Policy
We may update this policy occasionally. The latest version will always be available at www.charityup.co.uk/privacy-policy (or your preferred URL). Please check back periodically for updates.
If you have any questions about this policy or how we handle your data, contact us at hello@charityup.co.uk.